Job Details

Full-Time Dental Patient Services Representative - Queens

Reports To: Practice Administrator, Dental


131-72 40th Road
Flushing, New York, 11354
United States

Charles B. Wang Community Health Center (CBWCHC) is a Federally Qualified Health Center providing the highest quality of medical, mental health and dental care for predominantly Asian Americans adults and children in NYC. Besides competitive pay, CBWCHC offers a great benefits package of health, dental and vision coverage, 403(b) retirement savings, plentiful paid time off, camaraderie and more. Many CBWCHC employees take advantage of training and promotional opportunities. The ideal candidate enjoys working with and assisting people, is detail-oriented, and flexible.

Responsibilities:

•  Welcome patients warmly upon arrival, facilitate the check-in and check-out process and provide direction or assistance as needed
• Assist with registration process and enter all information into the Electronic Medical Record (EMR) system with attention to detail
• Answer professionally to incoming calls, providing courteous assistance and accurate information to callers
• Schedule patient appointments effectively to ensure smooth service operations
• Verify patient insurance coverage and eligibility, accurately documenting insurance information in the EMR system and communicating any relevant details to patients
• Assess and collect payment based on Health Center’s policy and procedure
• Maintain confidentiality and compliance with privacy regulations
• Perform other unit-specific duties as assigned

Minimum Qualifications:

• High school diploma or equivalent; Associate degree preferred
• Previous experience in dental office, healthcare setting or customer service role preferred
• Strong computer skills required, with proficiency in electronic medical record systems considered a plus
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask effectively
• Knowledge of medical terminology, dental coverage and insurance procedures is a plus
• Bilingual in English/Chinese highly preferred

Compensation and Benefits:

• Salary: $40,000.00 - 46,000.00 per year
  
• Medical insurance
  
• Employer-paid dental, vision, disability and life insurance
  
• 403(b) retirement savings plan
  
• Flexible spending accounts for transit, parking, health and dependent care
  
• Paid time off (28 days for the first year of employment)
• Employee Assistance Program
• Tuition reimbursement for eligible employees, and
• The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program